A personalised customer care

A 24/7 multilingual customer service

Our team of professional, multilingual helpline staff is available 24/7 to handle your policy enquiries and emergency situations.

Your ScoreStudies e-Account

We provide you a personalized and secured e-Account that allows you to view the policy documents, check cover details and track claims and remaining benefit limits. You can manage your medical policy 24/7 in 6 different languages!

Also, you can access to a platform of online services that offers you to manage your medical policy hassle-free anytime, anywhere.

Personalised ScoreStudies membership card

You will receive your ScoreStudies Welcome Pack with all the key information about your policy and your personalised membership card.

High quality services

Fully completed Claim Forms processed within 48 hours

Automatic emails are sent out to inform you of the status of your refund requests throughout every stage of the process. Reimbursements by cheque or bank transfer are made in more than 140 currencies to more than 150 countries.

Direct payment of hospital costs

Your hospital bills are directly settled, where possible. No out-of-pocket expenses!!

Direct payment service of prescribed drugs

You do not have to pay your prescribed drugs. No out-of-pocket expenses! This service is available for the students based in Lausanne and other cities. Please contact us.
 

A local team that takes care of you

ScoreStudies Customer Care.

Our dedicated multilingual ScoreStudies team remains at your entire disposal.

Exemption from the compulsory medical insurance.

We perform the necessary procedures for seeking compulsory medical insurance exemption in Switzerland on your behalf.